Gaming on but999 is purely for entertainment. We want every player to enjoy the experience within their limits, safely, and with full control.
We believe responsible gaming is a right, not a burden. That's why but999 offers free self-exclusion, deposit limits, cooling-off periods, and 24/7 support — all designed with your well-being in mind.
Responsible Gaming means treating gaming for what it truly is — a form of entertainment and leisure. At but999, we encourage every member to enjoy games within a set budget, within defined time limits, and with full control.
Many people in Bangladesh think of gaming as a source of income — this is a misconception that but999 never encourages. Winning is never guaranteed in gaming, and it should never be a substitute for family finances or emergency funds.
But999 sees Responsible Gaming as more than a policy document — it's a commitment we hold toward every one of our members. To honour that commitment, we provide a range of tools, resources, and direct support.
Gaming is healthy when it stays within a planned budget, is done purely for fun, and doesn't affect other areas of your life.
Concerned about yourself or someone you know? Look out for these signs:
Feeling a strong urge to keep playing in order to recover losses ("chasing losses").
Spending beyond your planned budget and borrowing money from family or friends.
Being unable to focus on anything other than gaming.
Hiding or lying to family or friends about your gaming activity.
Feeling uncomfortable, irritable, or restless when you stop playing.
Prioritising gaming over work, family, or your own health.
If any of the above sounds familiar, reach out to the but999 support team right away. We're here to help, not to judge.
But999 offers these free tools to help you stay in control of your gaming experience.
Set a maximum daily, weekly, or monthly deposit limit. Reductions take effect immediately; increases require a 24-hour waiting period.
FreeSet a limit on how long you play in one session. When the time is up, but999 will remind you to take a break.
FreeTemporarily suspend your account for anywhere between 1 day and 6 weeks. You will not be able to log in during this period.
FreePermanently close your account for 6 months or longer. Your account cannot be reactivated during the exclusion period.
FreeSet a cap on how much you can lose within a given period. Once that limit is reached, you won't be able to place further bets.
FreeAt set intervals, but999 will remind you how long you've been playing and how much you've won or lost.
FreeAsk yourself the questions below. If you answer "yes" to most of them, please speak with the but999 support team.
Do I regularly spend beyond my set budget and regret it afterwards?
Have I used family funds or emergency money for gaming?
Do I feel like I can't relax or have fun without gaming?
Do I find myself playing more aggressively after a loss?
Do I hide my gaming habits from family?
Am I prioritising gaming over sleep, eating, or work?
Have I repeatedly tried to cut back on gaming but failed?
Asking for help is not a sign of weakness — it takes courage. but999 is always here for you.
Activating safety tools on but999 is simple. Just follow these steps to set your limits:
Log in to but999.vu with your username and password.
Click the profile icon in the top right corner and select the "Safety Settings" or "Responsible Gaming" section.
Choose from deposit limits, loss limits, session time, or self-exclusion — whatever works best for you.
Enter your preferred values based on your budget and time, then confirm.
Limit decreases take effect immediately. Requests to increase a limit are processed after 24–48 hours.
If you have trouble setting a limit, reach out to but999's live chat support. We're happy to help.
But999 is strictly for users aged 18 and above. We do not permit any minor to use our platform. Age is verified at registration, and accounts that raise concerns may be asked to provide additional identification.
If you have children or teenagers at home, follow the tips below:
Set a budget before you play and stick to it.
Don't chase your losses by playing more to win back what you've lost.
Do not gamble while under the influence of alcohol or when feeling stressed.
Never think of gaming as a source of income.
If you think you have a problem, don't wait — get help now.
Answers to the most frequently asked questions about Responsible Gaming.
Register or download the app for a safe gaming environment. Play within your limits and enjoy the experience.